Customer information

Privacy Policy

We use information you choose to share to answer enquiries, prepare orders, arrange delivery and provide customer support. Please do not submit medical records or sensitive health information through this website.

Checkout, orders and receipts

When you submit a manual payment reference or start an enabled payment-gateway checkout, we store your name, mobile number, delivery address, products, amount, payment reference and order status to process and support the order. Order tracking requires the matching Order ID and mobile number. Printable order receipts are generated from that verified lookup.

Cart recovery

If you actively select optional checkout-recovery permission, we also store your name, phone number, delivery address, cart value and selected products so our team can offer payment or cart assistance. Recovery permission is not required to place an order.

Payments and delivery

WhatsApp, UPI or payment-gateway providers and delivery partners process information under their own terms. Never enter a UPI PIN on this website.

Contact requests

Product-guidance messages are delivered to our support inbox using FormSubmit. The submitted name, phone number, email address and message are used to reply to your enquiry.

Reviews and media

Published reviews display the name, location, product, rating and review text you submit. Uploaded photos or videos are stored for public display. Automated checks reject common spam patterns and duplicates. A matching paid Order ID is used only to determine whether a verified-buyer badge applies.

Analytics and advertising

Only after you accept analytics, we may record an anonymous session ID, traffic source, campaign, landing page, device class, product views, add-to-bag activity, checkout starts and WhatsApp clicks. Necessary website functions work when analytics is declined.

Your choices

You can leave analytics or cart-recovery permission off. Contact ashokaayurveda01@gmail.com to request access, correction or deletion of order-contact or review information where appropriate.