Customer care

Shipping, Cancellation & Refunds

Availability and delivery

Enter a valid Indian PIN code during checkout. Product availability, courier serviceability, dispatch timing, estimated delivery date and any applicable delivery charge are confirmed by customer support before dispatch. A valid PIN format alone does not guarantee courier serviceability.

Order confirmation and tracking

Manual UPI payments remain subject to merchant verification. Keep the Order ID and payment reference. Use the order-tracking page with the same mobile number to view the latest recorded status.

Cancellation

Request cancellation through WhatsApp as soon as possible. Orders can normally be cancelled before dispatch; once a parcel has been handed to the courier, cancellation may no longer be possible.

Damaged, missing or incorrect orders

Inspect the parcel on arrival and contact support promptly with the Order ID, clear parcel/product photographs and an unboxing video where available. Do not discard the packaging until the issue is reviewed.

Returns

For health, hygiene and personal-care safety, opened or used products cannot normally be returned. An unopened product may be considered for return only after written approval from support. Damaged, missing or incorrect items are reviewed separately.

Refunds

Eligible refunds are initiated only after payment and claim verification. The approved refund method and expected banking time are shared with the customer in writing. Courier, bank and UPI processing times may vary.